Parcel collected

When your parcels arrived at Chinese Warehouse，your parcels will be collected and weighted by the warehouse.

 

International logistics

Step1: Select the products you want to ship after collecting.

Step2: Click“To Ship”.

Step3: then please fill out the receiver information and save. (You can choose the address saved before or use a new one.)

Step4: Choose shipping method.

Step5: Pay for the shipping fee.(If your balance is insufficient, the system will let you recharge. Go to recharge page and charge money into your account before payment.)

 

Shipping Method	Estimated time of receipt
Economical Air Freight(Door to door)	10-20 days
Economical Air Freight(Self Pick Up)	10-15 days
Sea Shipping (Door to door)	45-55 days
Sea Shipping (Self Pick Up)	45-50 days

 

 

Local delivery（option）

It should be noted that only if you choose door-to-door when paying the shipping fee, there will be local delivery service.

Please ensure your delivery information is accurate and available.

 

International Shipping Fee

• Air Shipping: Depends on weight.
• Sea Shipping: Depends on volume.
• The cost is not determined by how much you spend on purchasing.

Tips:

• Air: Fast and reasonable for small and lighter items.
• Sea: Cheaper for big, heavy, and bulk items.

Product Type

Product Type	Air shipping	Sea shipping
Normal	√	√
Magnet/Battery	√	√
Powder/Liquid	×	√

 

 

How to Calculate Air shipping Fee

Calculation Method:

• If Actual Weight > Volumetric Weight: The air shipping fee will be calculated based on the Actual Weight.
• If Actual Weight < Volumetric Weight: The air shipping fee will be calculated based on the Volumetric Weight.

Example:

• For a package with dimensions 24cm x 21cm x 10cm and an Actual Weight of 0.7KG:

• The Volumetric Weight is calculated as 24×21×10/6000=0.84KG24 \times 21 \times 10 / 6000 = 0.84KG24×21×10/6000=0.84KG.
• Since the Volumetric Weight (0.84KG) is greater than the Actual Weight (0.7KG), the Chargeable Weight will be 0.84KG.

 

 

How to Calculate Sea Shipping Fee

Minimum Volume Requirement: Sea shipping is applicable for parcels with a volume greater than 0.1 m³. If the parcel's volume is less than 0.1 m³ (such as 0.06 m³),it will still be calculated as 0.1 m³.

Billing Units: The billing volume is rounded up to the nearest 0.1 m³.

• For example, if the actual volume of a package is 0.374 m³, the shipping fee will be calculated based on 0.4 m³.

 

Shipping status

 

Stage	Shipping status	Explanation
Chinese logistics	Seller shipped	The supplier has sent the package to Gecko's Chinese warehouse.
	Collected	The order has arrived at Gecko's Chinese Warehouse.
International logistics	Order confirmed	International shipping order has been paid successfully and are waiting for picking
	Picking	Picking
	Picking complete	Finishing your parcels package
	Enter warehouse	Your package has arrived at Buffalo’s Warehouse(CN).
	Out of warehouse	Your package has been out of Buffalo’s Warehouse(CN).
	Clearance （CN）	Your package declaration is successful(CN)
	International Shipping	Your package is in international transportation(Flying/Shipping).
	At the destination	Your package has arrived at the destination(ZA).
Local logistics	Inbound Manifest to hub	Your package has been put into Buffalo’s Warehouse(ZA).
	Dispatching	Your package is being delivered(ZA).
	Signed	Your package is being Signed(ZA).

Shipping and Delivery

• Shipping Time: The delivery time from our collection warehouse to your address in South Africa depends on the shipping method you choose and your specific location.
• Shipping Fee Calculation: You can calculate your shipping fee before making a payment for delivery using the methods described above.

Common Causes of Shipping Delays

Customs Clearance

1. 1. Inspections and Processing: Delays can occur if shipments are selected for random inspections or if there is a backlog in processing at customs.
2. 2. Incorrect Product Information:For forwarding orders, incomplete or incorrect documentation provided can lead to additional processing time and may incur additional costs or fees, so please ensure accuracy when filling out forwarding information.

Weather Conditions

1. 1. Adverse Weather: Storms, heavy rainfall, floods, hurricanes, and other extreme weather events can disrupt shipping schedules and transportation routes.
2. 2. Natural Disasters: Events such as earthquakes or typhoons can cause significant delays by damaging infrastructure and hindering transportation.

Logistics and Transportation Issues

1. 1. Cargo Handling: During Peak Periods, delays in loading and unloading cargo at ports, airports, or warehouses can affect shipment timelines.
2. 2. Transportation Disruptions: Mechanical issues, accidents, or congestion in transportation networks (road, rail, sea, or air) can cause delays.
3. Strikes and Labor Disputes: Industrial actions by port workers, truck drivers, or airline staff can lead to significant delays in shipping.

High Volume Periods

1. 1. Peak Seasons: During holidays, festive seasons, or major sales events, the increased volume of shipments can overwhelm logistics networks and lead to delays.
2. 2. Sales Events: Events like Black Friday, Cyber Monday, or other promotional periods can cause a surge in orders, resulting in longer processing and delivery times.

Regulatory Inspections

1. 1. Routine Checks: Shipments may be subjected to routine checks by regulatory authorities to ensure compliance with local laws and regulations.
2. 2. Special Inspections: Certain goods may require special inspections for safety, quality, or compliance, which can extend processing time.

Remote Delivery Locations

1. 1. Extended Transportation Routes: Deliveries to remote or less accessible areas may require longer transportation routes and additional handling.
2. 2. Limited Infrastructure: Poor infrastructure in remote areas can slow down the delivery process, resulting in extra delivery days.

Pandemic or Health-Related Restrictions

1. 1. Health Protocols: Health-related measures, such as those implemented during a pandemic, can lead to delays due to quarantine, sanitization, and other precautionary protocols.
2. 2. Staff Shortages: Reduced workforce due to health concerns or restrictions can slow down processing and delivery times.

We appreciate your understanding and patience regarding these potential delays. Our team is dedicated to ensuring your shipments arrive as quickly and safely as possible despite these challenges.