Introduction

Welcome to Our Website!

Dear Customer,

Welcome to our B2B cross-border e-commerce platform, specifically tailored for the South African market! We are dedicated to providing you with high-quality products and a seamless shopping experience. Here’s a brief guide on why our platform is your best choice and how to use it effectively.

Why Choose Us?

1. 1. One-Stop Service: We offer a comprehensive one-stop service including purchase, payment, shipping, tracking, door-to-door delivery, and forwarding. Our system allows you to place and transfer orders online with ease, streamlining your procurement process.
2. 2. Professional Assistance: With in-depth knowledge of Chinese factories and professional, exclusive business assistants, we help you minimize procurement risks and ensure you find the best products online.
3. 3. Competitive Fees: Beyond our comprehensive services, we offer reasonable shipping and service fees, making us a cost-effective choice for your business needs.
4. 4. Direct Delivery: We select the best suppliers to provide door-to-door delivery. You can also have products delivered directly to your customers or distributors, simplifying your operations, saving time, and reducing costs.

Starting a business on our platform is straightforward. Explore our website and experience the ease and efficiency of our services for yourself. This guide will help you begin your purchasing journey with confidence.

As our platform evolves, we continually improve and optimize this guide. Your feedback is invaluable in making it more useful and clear, so we welcome your input.

How Gecko works?

01. Register

Sign up to unlock exclusive access to our platform. Create an account to start exploring a world of high-quality products and seamless procurement services.

02. Browse Products

Explore a wide range of products from trusted Chinese manufacturers. Use our advanced search and filtering options to find exactly what you need with ease.

03. Place Orders

Easily place orders and manage your procurement through our user-friendly platform. Enjoy a streamlined ordering process with detailed product information and transparent pricing.

04. Logistics Management

Let us handle the logistics for you. We manage shipping, customs clearance, and delivery right to your doorstep, ensuring a hassle-free experience from start to finish.

05. Receive Products

Receive your orders promptly with our reliable delivery services. Track your shipment in real-time and enjoy peace of mind knowing your products will arrive safely and on time.

 

 

How to Use Our Website?

Register an Account

• Visit our homepage and click on the "Register" button at the top right corner.

• Fill in the required information, including company name, contact person, and contact details.
• After completing the registration, you will receive a confirmation email. Please follow the instructions and start your shopping.

Browse Products

• Log in to your account and go to the product categories page to browse various products.
• Use keywords, image search, or paste 1688 links to find products easily.

Keywords search

Typing the key words about products, some relative products will be shown

on the screen.

Image search

You can use image search to find your products by downloading products pictures when browsing the website after registration. Click the camera icon and choose the pictures from your computer that you downloaded before. You can find many suppliers on our website and choose one to place your order.

 

1688 link search

You also can use 1688 Link to find your products by pasting it in Gecko search box.

 

Add to Cart

• On the product details page, select the desired quantity and click "Add to Cart."
• Continue browsing and adding products to your cart as needed.
• Note: Products will not be added to the cart if the selected quantity is below the minimum order quantity.

 

Recharge Process

https://shop.geckodistribution.com/user/recharge

• You can make payments in Rand, our system ensures safe and secure transactions without the need for foreign exchange.

Recharge Method	Payment Method	Process Fee	Time
Bank Transfer	NEDBANK	0.00%	0-2 days
	（Online transfer/ATM deposit）
Online Payment	Credit Card	3.50%	immediate
	（VISA/Mastercard/American Express）
	Instant EFT	2.50%	0-6 hours
	（absa/Standard Bank/FNB/NEDBANK/
	CAPITEC/Investec/Discovery）

1. Choose Payment Method:

• Select either “Online Payment” or “Bank Transfer.”

Method 1 (Online Payment):

• Enter the amount to be recharged.
• The system will display the total amount and processing fee based on your payment method (Credit Card or Instant EFT).

Method 2 (Bank Transfer)

• The system will display the bank account information and your unique reference number.
• You can transfer funds via NEDBANK using the provided details.

Step4：After you recharge money into the account, you can check your account bill under the account. Here is your balance, income and expenditure.

Tip:

If your funds do not appear in your account within 2 days, it is likely that the reference code was entered incorrectly. Please provide proof of payment and email it to us for further assistance.

Place an Order

• After completing your shopping, click on the cart icon at the top right corner of the page to go to the cart page.
• Confirm the products and quantities in your cart, then click the "Checkout" button.
• Finally, click "Submit Order" to complete the purchase.

Remark

① If the payment is successful, your order can be viewed in “Orders-Purchase”to view the order processing status.

② The payment in the shopping cart is successful, the order has not been purchased successfully.

③ In case of purchase failure, the purchase fee will be refunded to your Gecko account through the system.（Orders that failed to purchase can be viewed at“Orders-Failed”; Refunds can be viewed at “Account-Account Bill”）

 

 

Parcel collected

When your parcels arrived at Chinese Warehouse，your parcels will be collected and weighted by the warehouse.

 

International logistics

Step1: Select the products you want to ship after collecting.

Step2: Click“To Ship”.

Step3: then please fill out the receiver information and save. (You can choose the address saved before or use a new one.)

Step4: Choose shipping method.

Step5: Pay for the shipping fee.(If your balance is insufficient, the system will let you recharge. Go to recharge page and charge money into your account before payment.)

 

Shipping Method	Estimated time of receipt
Economical Air Freight(Door to door)	10-20 days
Economical Air Freight(Self Pick Up)	10-15 days
Sea Shipping (Door to door)	45-55 days
Sea Shipping (Self Pick Up)	45-50 days

Local delivery（option）

It should be noted that only if you choose door-to-door when paying the shipping fee, there will be local delivery service.

Please ensure your delivery information is accurate and available.

Track Your Order

• After placing an order, you can check the order status on the "My Orders" page.
• We provide logistics tracking information after the order is shipped, allowing you to monitor the delivery progress in real-time.

Price

Detailed Pricing Information

Total Cost Breakdown: The total cost you pay includes:

1. Displayed Price:

• Product Value: The base price of the product.
• Operation Fee: 5.5% of the product value.
• Exchange Loss: 2% for currency conversion.
• Clearance Service Fee: 20% for customs clearance services.

 

2. Chinese Freight: The cost of shipping the items within China to our warehouse.
3. Service Fee: A fee for our services, calculated as 5% of your product price and Chinese freight.
4. International Freight: The cost of shipping the items from China to South Africa Warehouse.

International Shipping Fee

• Air Shipping: Depends on weight.
• Sea Shipping: Depends on volume.
• The cost is not determined by how much you spend on purchasing.

Tips:

• Air: Fast and reasonable for small and lighter items.
• Sea: Cheaper for big, heavy, and bulk items.

Product Type

Product Type	Air shipping	Sea shipping
Normal	√	√
Magnet/Battery	√	√
Powder/Liquid	×	√

 

 

How to Calculate Air shipping Fee

Calculation Method:

• If Actual Weight > Volumetric Weight: The air shipping fee will be calculated based on the Actual Weight.
• If Actual Weight < Volumetric Weight: The air shipping fee will be calculated based on the Volumetric Weight.

Example:

• For a package with dimensions 24cm x 21cm x 10cm and an Actual Weight of 0.7KG:

• The Volumetric Weight is calculated as 24×21×10/6000=0.84KG24 \times 21 \times 10 / 6000 = 0.84KG24×21×10/6000=0.84KG.
• Since the Volumetric Weight (0.84KG) is greater than the Actual Weight (0.7KG), the Chargeable Weight will be 0.84KG.

 

 

How to Calculate Sea Shipping Fee

Minimum Volume Requirement: Sea shipping is applicable for parcels with a volume greater than 0.1 m³. If the parcel's volume is less than 0.1 m³ (such as 0.06 m³),it will still be calculated as 0.1 m³.

Billing Units: The billing volume is rounded up to the nearest 0.1 m³.

• For example, if the actual volume of a package is 0.374 m³, the shipping fee will be calculated based on 0.4 m³.

 

Shipping status

 

Stage	Shipping status	Explanation
Chinese logistics	Seller shipped	The supplier has sent the package to Gecko's Chinese warehouse.
	Collected	The order has arrived at Gecko's Chinese Warehouse.
International logistics	Order confirmed	International shipping order has been paid successfully and are waiting for picking
	Picking	Picking
	Picking complete	Finishing your parcels package
	Enter warehouse	Your package has arrived at Buffalo’s Warehouse(CN).
	Out of warehouse	Your package has been out of Buffalo’s Warehouse(CN).
	Clearance （CN）	Your package declaration is successful(CN)
	International Shipping	Your package is in international transportation(Flying/Shipping).
	At the destination	Your package has arrived at the destination(ZA).
Local logistics	Inbound Manifest to hub	Your package has been put into Buffalo’s Warehouse(ZA).
	Dispatching	Your package is being delivered(ZA).
	Signed	Your package is being Signed(ZA).

 

Shipping and Delivery

• Shipping Time: The delivery time from our collection warehouse to your address in South Africa depends on the shipping method you choose and your specific location.
• Shipping Fee Calculation: You can calculate your shipping fee before making a payment for delivery using the methods described above.

Common Causes of Shipping Delays

Customs Clearance

1. 1. Inspections and Processing: Delays can occur if shipments are selected for random inspections or if there is a backlog in processing at customs.
2. 2. Incorrect Product Information:For forwarding orders, incomplete or incorrect documentation provided can lead to additional processing time and may incur additional costs or fees, so please ensure accuracy when filling out forwarding information.

Weather Conditions

1. 1. Adverse Weather: Storms, heavy rainfall, floods, hurricanes, and other extreme weather events can disrupt shipping schedules and transportation routes.
2. 2. Natural Disasters: Events such as earthquakes or typhoons can cause significant delays by damaging infrastructure and hindering transportation.

Logistics and Transportation Issues

1. 1. Cargo Handling: During Peak Periods, delays in loading and unloading cargo at ports, airports, or warehouses can affect shipment timelines.
2. 2. Transportation Disruptions: Mechanical issues, accidents, or congestion in transportation networks (road, rail, sea, or air) can cause delays.
3. 3. Strikes and Labor Disputes: Industrial actions by port workers, truck drivers, or airline staff can lead to significant delays in shipping.

High Volume Periods

1. 1. Peak Seasons: During holidays, festive seasons, or major sales events, the increased volume of shipments can overwhelm logistics networks and lead to delays.
2. 2. Sales Events: Events like Black Friday, Cyber Monday, or other promotional periods can cause a surge in orders, resulting in longer processing and delivery times.

Regulatory Inspections

1. 1. Routine Checks: Shipments may be subjected to routine checks by regulatory authorities to ensure compliance with local laws and regulations.
2. 2. Special Inspections: Certain goods may require special inspections for safety, quality, or compliance, which can extend processing time.

Remote Delivery Locations

1. 1. Extended Transportation Routes: Deliveries to remote or less accessible areas may require longer transportation routes and additional handling.
2. 2. Limited Infrastructure: Poor infrastructure in remote areas can slow down the delivery process, resulting in extra delivery days.

Pandemic or Health-Related Restrictions

1. 1. Health Protocols: Health-related measures, such as those implemented during a pandemic, can lead to delays due to quarantine, sanitization, and other precautionary protocols.
2. 2. Staff Shortages: Reduced workforce due to health concerns or restrictions can slow down processing and delivery times.

We appreciate your understanding and patience regarding these potential delays. Our team is dedicated to ensuring your shipments arrive as quickly and safely as possible despite these challenges.

After-Sales Service

• If you have any issues with the products after receiving them, you can contact our customer service through our support channels.
• We are dedicated to providing you with exchange, return, or other after-sales services.

We hope this guide helps you navigate our website smoothly. If you have any questions or need assistance, please feel free to contact our customer service team.

Thank you for choosing us, and happy shopping!